Can i keep my number on giffgaff

Balance notifications:. You can also dial free and choose Option 2. When you finish a call or send a text, you'll also get a text from giffgaff telling you how much that cost you. Shortcodes are used to access quickly network functions from your phone - a bit geeky, but some are handy. Check out our guide to useful network shortcodes for more info.

SMS Support:. You can also text keywords e. See the full list of keywords. We have different ways to help you manage adding credit, so you don't have to run out of credit.

Add credit: How to add credit to your account. Recurring goodybag:. It'll repeat each month, following activation you can add your PayPal account to recur. Golden goodybags are only available if you turn on recurring. Update your recurring goodybag settings under My Payment Details. Voucher top up:. You can also use an O2 top-up voucher, but make sure to call instead of the number on the voucher. Auto top up:. Update your auto top up settings under My Payments.

There are also a few options that you can manage to tweak our services to your liking. Adult content:. For more info, see How do I lift the adult content bar? Marketing preferences:. To get recommended plans, Payback point statements and usage statements, you'll need to opt in to marketing messages. You can update your marketing preferences under My profile and settings. Personal details. You can update your postal address, email address and password under My Details.

Free giffgaff to giffgaff calls:. Did you know you get free calls and texts to other giffgaff members? Purchases made from credit do not qualify. See here for more details. Recommended plan:. Each month we send our members a summary about how you use your phone via a personalised usage statement. If you have a goodybag, we usually send this by email 2 days before your goodybag expires.

If you're on Pay As You Go, we send that at the beginning of each month. You need to be opted into marketing to receive these communications. You can update your contact preferences under My details and settings. Usage summary:. Once you've been on giffgaff for more than 3 weeks, you can text PLAN to Within 10 minutes, you'll get a text with your recent usage and recommended plan for you. If you've not been with giffgaff for 3 weeks, you won't get a suggested plan. Remember, giffgaff is a little different because we don't have call centres.

Instead, we have an friendly army of community helpers. If you have any trouble while on giffgaff, you can contact them and they'll typically answer your question within a couple of minutes. We've also got a team of giffgaff Agents who can handle account-related questions, such as payment problems, cancelling your account, or unblocking your phone.

Whether you have a simple question or an issue to solve, the best way to do it is to follow this simple method:. They will tell you what day the transfer is due to take place usually within 48 hours. Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your current phone number and be unable to port it over.

Once you give EE Mobile your giffgaff PAC code, your old giffgaff billing account will be closed automatically when your mobile phone number is successfully ported over. If you have any credit left, one good option is to donate it to a charity by SMS text message before porting your number. Once you have done that, get the following information ready to follow the step-by-step instructions:.

Alternatively, you can complete the number transfer to EE online. Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the EE Mobile signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your old phone number in your new mobile network provider.