What happens if i get scammed on ebay

If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements , we will look for all of the following:.

The item was inspected under Authenticity Guarantee and is 'final sale'. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. See our Condition of returned items policy. The seller had misrepresented the item's location. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later.

Items that display the Authenticity Guarantee badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity.

Authenticity Guarantee purchases are covered by eBay Money Back Guarantee when all other eligibility requirements are met, and when:. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described, when the item is considered final sale. If an authenticated item is eligible to be returned, the buyer may be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition.

Learn more about Authenticity Guarantee - opens in new window or tab. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item "remorse" returns. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund.

The seller may exclude original shipping costs from the refund. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping.

If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements , we will look for all of the following:.

If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing.

Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. Per the seller's return policy in the listing "free returns" or "buyer pays".

Proof of delivery for returned items Returns should be sent with tracked shipping that can be independently validated. If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive.

Refunds and billing for return shipping costs If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on:.

The table below sets out which of these applies when determining the latest date to report an issue or request a return. Buyers can find estimated delivery information in their Purchase history. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page.

When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. If eBay is unable to send the refund to the buyer's original payment method, we will refund the buyer via PayPal:. You have to wait I don't understand. You know you can open a case. You're being told to wait a couple of days.

What's the big deal? Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. I had similar issue. Bought 2 Apple iphone battery cases for my kids for christmas from a seller. I assumed all was well. Wrapped and the girls opened them on Christmas morning.

Found they were defective. They would not charge. I contacted seller, but no reply. On the day after Christmas i opened a case. Ebay says you have to give the seller 3 days to respond. If they dont, ebay will step in. I made some private youtube videos to display the issue and sent a link to the private video. Seller never viewed the video or replied to my requests to return and refund.

I called ebay and was on phone with 3 people for an hour and a half. They told me the item was marked and no returns. They told me to give the seller a few more days. I requested to speak to a supervisor. They claimed they were all busy and one would call me. They never did. Today ebay closed the case and told me the seller refused the return.

I then contacted ebay and told them that they nor the seller even reviewed the video nor did they respond to any of my messages. They opened an appeal. Then an hour later i get a message saying the appeal is denied and the case is closed. I called Apple about the item and gave them the serial numbers. Apple said the cases had an issue a while back and they did a replacement program on them. The serial numbers show that they were taken to a Best Buy location and were replaced.

These 2 i bought from the seller should have been destroyed. Sadly, i went out and bought 2 more new ones from my local Best Buy while all this was going on, so my kids would have their Christmas presents. When i bought them, they had a plastic pull tab seal on the boxes. So what can others do? Some sellers will only send items to buyers with proven feedback — say, or more.

I could prove I had been scammed but eBay wasn't on my side. We welcome letters but cannot answer individually. Email us at consumer. Please include a daytime phone number. Even if you are outside the 45 day timeframe to file a dispute, do it anyway. Even though the case will not be investigated, it will go on the seller's account permanently and count towards their dispute percentage.

If you have too many disputes opened against you, you can be banned from using PayPal. The A. By Adam Dachis. Here's a tip from a PayPal employee myself